Rapid Recovery Playbook for Hacked or Banned Accounts

Losing access to an account hurts more than CPM drops—it freezes every campaign, affiliate payout, and brand promise you’ve made. SocialSure’s Recovery team handles hundreds of hacked, banned, and impersonated cases every quarter. Here’s exactly what we do (and what you can prep today) so downtime stays under 72 hours.

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1. Stabilize the situation (the first 60 minutes)

1. Lock down email + SIM – change email passwords, revoke active sessions, and freeze SIM swaps via your carrier.
2. Secure financial touch points – pause payouts from YouTube Studio, Stripe, Razorpay, or Gumroad to avoid rerouted earnings.
3. Document the breach – screenshots, suspicious IP addresses, and support tickets feed straight into your SocialSure case file.

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2. Spin up the SocialSure recovery stack

Every case kicks off three parallel workflows:

• AI triage bot maps platform policies and drafts the exact appeal language required (TikTok vs. Meta vs. YouTube each need different phrasing).
• Legal desk validates your ownership proof (contracts, GST invoices, trademark docs) so platforms see you’re the real account holder.
• Threat intel monitors dark-market chatter for your handle to stop future credential leaks.

We keep you updated inside the dashboard timeline so you always know who last responded—platform support, SocialSure counsel, or the impersonator.

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3. Platform-specific escalation recipes

Because we’ve already handled the submissions, you just authorize the letters and keep producing content on backup channels.

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4. Prevention once you’re back online

1. Rotate passwords quarterly – SocialSure nudges you and stores encrypted records in your vault.
2. Hardware keys – Elite members receive FIDO2 keys shipped within 48 hours for YouTube + Meta logins.
3. Brand contract clause – add SocialSure’s Payment Protection language so brands can’t withhold payment even if a hack delays deliverables.
4. Community broadcast kit – we pre-draft “I’m back!” scripts so you can update fans without reliving the trauma.

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5. What success looks like

• 72 hours – median time to regain access for hacked accounts.
• 88% – percentage of bans overturned when creators followed our prep checklist.
• ₹3.2 Cr – revenue preserved this year by pausing pending payouts while issues were resolved.

Recovery is stressful, but it doesn’t have to be chaotic. Keep your SocialSure profile current, store your legal proofs in the dashboard, and loop us in the moment something feels off. We’ve built the muscle memory so you can focus on authentic storytelling instead of email chains.