Knowledge Base
Account Recovery
Account Recovery
Comprehensive guide to recovering hacked accounts, handling bans, and getting help with account issues.
Account Recovery
SocialSure provides comprehensive account recovery services to help creators protect and restore their social media accounts. Whether you've been hacked, banned, or are dealing with impersonation, we're here to help.
Recovery Services
🔒 Hacked Account Recovery
- Immediate account securing procedures
- Password and authentication restoration
- Two-factor authentication setup
- Content and data recovery
🚫 Account Ban Appeals
- Platform-specific ban analysis
- Appeal strategy development
- Documentation preparation
- Follow-up and escalation procedures
👥 Impersonation Handling
- Identity verification assistance
- Impersonation account reporting
- Content takedown procedures
- Brand protection strategies
🆘 Emergency Support
- Critical incident response
- Direct platform liaison support
- Legal guidance connections
- Priority case handling
Getting Started
- Assess Your Situation - Identify the type of account issue you're facing
- Document Everything - Gather all relevant evidence and communications
- Contact Support - Reach out through our support center
- Follow Recovery Plan - Work with our team on your specific recovery strategy
Quick Actions
Immediate Steps for Hacked Accounts
- Change passwords on all connected accounts
- Enable two-factor authentication
- Review account activity logs
- Report the incident to platform support
Ban Appeal Preparation
- Review platform community guidelines
- Gather evidence of compliance
- Prepare written statement
- Document any false accusations
Impersonation Response
- Report impersonating accounts
- Gather identity verification documents
- Monitor for additional fake accounts
- Consider legal action if necessary
Support Resources
- Getting Help Guide - Detailed recovery procedures
- Hacked Accounts - Specific steps for compromised accounts
- Account Bans - Ban appeal strategies
- Impersonation - Handling identity theft
Need Immediate Help?
For urgent account recovery issues, contact our support team:
- Email: contact@socialsure.co
- Support Center: /dashboard/support
- Response Time: Within 24 hours for recovery cases
SocialSure's recovery services are available for Pro and Elite plan members. Free tier users can access documentation and basic guidance.