Knowledge Base
General Questions
General Questions
Frequently asked questions about SocialSure.
What is SocialSure?
SocialSure is a platform that protects content creators by offering:
- Payment Protection: Secure your brand deal payments
- AI Marketplace: Get matched with brands using AI
- Account Recovery: Help with hacks, bans, and impersonation
- Community: Connect with other creators (Pro/Elite)
Who is SocialSure for?
SocialSure is designed for:
- Content creators and influencers
- Social media personalities
- Anyone who earns income from brand collaborations
- Creators who need account recovery support
How much does SocialSure cost?
We offer three plans:
- Free: Basic features, AI Chat, Knowledge Base
- Pro: Payment Protection, Marketplace, Priority Support
- Elite: Everything in Pro, plus Dedicated Support and Legal Resources
See our Pricing page for details.
Do I need to pay to use SocialSure?
No! Our Free plan includes:
- AI Chat for guidance
- Access to Knowledge Base
- Basic account features
However, features like Payment Protection and Marketplace require a Pro or Elite plan.
How do I sign up?
- Go to the Sign Up page
- Choose email or Google sign up
- Verify your email (if using email)
- Complete your profile
Is my data secure?
Yes! We take security seriously:
- Encrypted data storage
- Secure authentication
- Regular security audits
- Compliance with data protection regulations
Can I cancel my subscription?
Yes, you can cancel anytime:
- Go to Billing in your dashboard
- Manage your subscription
- Cancel when ready
How do I contact support?
- Free Plan: Use AI Chat or email contact@socialsure.co
- Pro/Elite: Email support with priority response times
- All plans: Check the Knowledge Base for self-help resources
What platforms does SocialSure support?
We provide support for:
- YouTube
- TikTok
- Twitter/X
- And more!
Can I use SocialSure on mobile?
Yes! Our platform is mobile-responsive and works on all devices.
Do you offer refunds?
Refund policies vary by plan and situation. Contact support for specific refund inquiries.
How do I update my account information?
- Go to Settings in your dashboard
- Update your profile information
- Save changes
Still have questions?
Check our other FAQ sections or contact support at contact@socialsure.co