Understanding Case Status

Your Payment Protection cases go through different status stages. Here's what each status means:

Status Types

SUBMITTED

What it means:

• Your Payment Protection form has been successfully submitted
• Our system has received and recorded your case
• A Case ID has been generated

What happens next:

• Our legal team will review your submission
• You'll receive an email confirmation with your Case ID
• The status will change to "IN_REVIEW" when review begins

IN_REVIEW

What it means:

• Our legal team is actively reviewing your case
• They're verifying the information and preparing documentation
• Your case is being processed

What happens next:

• Review typically takes 1-3 business days
• You may be contacted if additional information is needed
• Status will update to "RESOLVED" when complete

RESOLVED

What it means:

• Your case has been fully processed
• All documentation is complete
• Your protection is active

What happens next:

• You can continue to track the case in your dashboard
• If payment issues arise, contact support with your Case ID
• Our team can assist with dispute resolution if needed

Status Updates

You'll receive email notifications when your case status changes. These emails include:

• The new status
• Your Case ID for reference
• A link to view details in your dashboard

What If I Have Questions?

If you have questions about your case status:

1. Check your email for the latest status update
2. View your case in the Payment Protection dashboard
3. Contact support at contact@socialsure.co with your Case ID

Timeline

• Submission: Immediate confirmation
• Review: Typically 1-3 business days
• Resolution: Varies based on case complexity