Account Recovery FAQs

What account recovery services do you offer?

We help with:

• Hacked Accounts: Recovery assistance and security guidance
• Account Bans: Appeal guidance and support
• Impersonation: Reporting and takedown assistance
• General Support: Guidance through platform processes

Is account recovery free?

• Free Plan: AI Chat guidance and Knowledge Base access
• Pro Plan: Priority email support and recovery guidance
• Elite Plan: Dedicated support and proactive monitoring

How quickly can you help?

• AI Chat: Immediate (all plans)
• Email Support: 24-48 hours (Pro), 12-24 hours (Elite)
• Recovery Process: Varies by platform (typically 1-7 days)

Can you guarantee account recovery?

We can't guarantee recovery, but we provide:

• Expert guidance through recovery processes
• Support with platform communication
• Best practices and resources
• Ongoing assistance until resolved

What platforms do you support?

We provide guidance for:

• Instagram
• Facebook
• YouTube
• TikTok
• Twitter/X
• LinkedIn
• And other major platforms

What should I do if my account is hacked?

1. Secure your account (change password, enable 2FA)
2. Report to the platform
3. Use AI Chat for immediate guidance
4. Contact support (Pro/Elite) for personalized help

How do I appeal a ban?

1. Understand why you were banned
2. Gather relevant information
3. Submit appeal through platform
4. Get guidance from SocialSure (Pro/Elite can get review help)

What if someone is impersonating me?

1. Document the impersonation (screenshots, URLs)
2. Report to the platform
3. Notify your audience
4. Get support from SocialSure for takedown assistance

Do you provide legal help?

Elite plan members have access to legal resources and guidance. For serious cases, we can help connect you with legal professionals.

Can you recover accounts that are permanently banned?

Permanent bans are difficult to reverse, but we can:

• Help you understand your options
• Guide you through appeal processes
• Provide expert advice on your case
• Support multiple appeal attempts if allowed

How do I prevent future issues?

• Use strong, unique passwords
• Enable two-factor authentication
• Monitor account activity regularly
• Follow platform guidelines
• Be cautious with third-party apps

What information do I need to provide?

For recovery support, provide:

• Platform and account username
• Issue type (hack, ban, impersonation)
• Timeline of when it started
• Current account status
• Steps you've already taken

Can you help with multiple accounts?

Yes! We can assist with recovery for multiple accounts. Pro and Elite members get priority support for all their accounts.

Still have questions?

Contact support at contact@socialsure.co or check our Recovery guides.