Getting Help with Account Recovery

SocialSure offers different levels of support depending on your plan. Here's how to get help with account recovery.

Support Options by Plan

Free Plan

Available Resources:

• AI Chat: 24/7 access to AI assistant for guidance
• Knowledge Base: FAQs and how-to guides
• Community Forum: Connect with other creators (Pro/Elite only)

Best For:

• General questions about recovery
• Understanding platform processes
• Getting started with recovery steps

Pro Plan

Everything in Free, plus:

• Priority Support: Faster response times
• Email Support: Direct access to our support team
• Recovery Guidance: Expert advice on your specific case
• Community Forum Access: Join discussions with other creators

Best For:

• Complex recovery situations
• Need for personalized guidance
• Ongoing support through recovery process

Elite Plan

Everything in Pro, plus:

• Dedicated Support: Highest priority assistance
• Direct Team Access: Work directly with recovery specialists
• Proactive Monitoring: We monitor your case status
• Legal Resources: Access to legal guidance when needed

Best For:

• Critical recovery situations
• High-value accounts
• Need for comprehensive support

How to Contact Support

AI Chat (All Plans)

1. Go to AI Chat in your dashboard
2. Ask your question about recovery
3. Get immediate guidance and resources

Email Support (Pro/Elite)

1. Email: contact@socialsure.co
2. Include:
   • Your account details
   • Description of the issue
   • What you've tried so far
   • Your plan level

Dashboard Support (Pro/Elite)

1. Go to your Dashboard
2. Look for support options in your plan features
3. Submit a support request with case details

What to Include in Support Requests

Essential Information

• Platform: Which social media platform
• Issue Type: Hack, ban, impersonation, etc.
• Timeline: When the issue started
• Current Status: What access you have now
• Steps Taken: What you've already tried

Helpful Details

• Screenshots of error messages
• Account usernames/handles
• Email notifications from platforms
• Any relevant documentation

Response Times

• Free Plan: AI Chat - Immediate
• Pro Plan: Email support - 24-48 hours
• Elite Plan: Email support - 12-24 hours

What Support Can Help With

Account Recovery

• Guidance on recovery processes
• Help understanding platform requirements
• Assistance with appeals and reports
• Follow-up on case status

Prevention

• Security best practices
• Account protection strategies
• Monitoring recommendations
• Risk assessment

Resources

• Platform-specific guides
• Legal information when needed
• Connection to additional resources
• Community support

When to Escalate

Contact support immediately if:

• Your account contains sensitive financial information
• The issue is affecting your income significantly
• You've been unable to resolve it after trying platform processes
• You need legal guidance

Upgrading for Better Support

If you need more support than your current plan offers:

1. Go to Pricing page
2. Compare plan features
3. Upgrade to Pro or Elite for priority support
4. Access enhanced recovery assistance

Next Steps

• For immediate guidance, use AI Chat
• Review recovery guides for specific issues
• Check FAQs for common questions