Recovering Hacked Accounts

If your social media account has been hacked, SocialSure can help you recover it and secure it for the future.

Immediate Steps

1. Secure Your Account

• Change Passwords: If you still have access, change your password immediately
• Enable 2FA: Turn on two-factor authentication
• Check Email: Ensure your email account hasn't been compromised
• Review Devices: Remove any unknown devices from your account

2. Report to Platform

• Instagram: Use the "My Account Was Hacked" option in the app
• Facebook: Report your account as hacked through Facebook Help
• YouTube: Use Google Account Recovery
• TikTok: Report through TikTok's support system
• Twitter/X: Use account recovery options

3. Contact SocialSure

1. Go to your Dashboard
2. Use the AI Chat feature to get immediate guidance
3. For Pro/Elite members, contact our recovery team directly
4. Provide details about:
   • Which account was hacked
   • When you noticed the hack
   • What access you still have
   • Any suspicious activity

What SocialSure Can Do

Free Plan

• Access to AI Chat for guidance
• General recovery advice
• Resource links and best practices

Pro/Elite Plans

• Priority support from our recovery team
• Direct assistance with platform communication
• Expert guidance through the recovery process
• Follow-up support until account is recovered

Prevention Tips

After recovering your account:

• Strong Passwords: Use unique, complex passwords
• 2FA Everywhere: Enable two-factor authentication on all accounts
• Regular Audits: Check your account security settings monthly
• Be Cautious: Avoid suspicious links and apps
• Monitor Activity: Regularly review account activity

Recovery Timeline

• Immediate Action: 1-2 hours to secure account
• Platform Response: 24-48 hours typically
• Full Recovery: 3-7 days depending on platform and situation

Need Help?

If you're struggling to recover your account, contact our support team. Pro and Elite members get priority assistance.